Caregiver Screening Process: We Take Live-In Home Care Seriously
Before an FCP Live-in caregiver is even hired, we are taking important steps to ensure quality care.Here is an overview of our caregiver screening, hiring, and ongoing training process to ensure that all of our caregivers are understanding the best practices for their job responsibilities:
Before an FCP Live-in caregiver is even hired, we are taking important steps to ensure quality care…
- Pre-screen calls are held with prospective caregivers where their skills, certification level, training, and experience are discussed. Our caregivers are required to have certification as a CNA, HHA, or PCA with a minimum of two years of professional experience
- Candidates are required to perform a personality profile that will determine if they are a good fit for a live-in care position with our company.
- Candidates meet with the recruiters for a more extensive interview.
- 3rd Third-stage interviews are performed by the Operations team to further assess candidacy for the position.
- Candidates attend a full day of orientation where the Operations team continues to assess their capabilities and attitude.
During this part of the process,
- Caregiver candidates are required to undergo and pass our skills assessments.
- Caregivers are educated on all company policies and procedures and they are tested to ensure comprehension of materials presented.
- National and state background checks are performed on all caregivers.
As an organization, we care about those we are entrusted to care for our clients and understand that we are joining a family as part of their care team. It is important to us that our team members are providing self-care, along with the care to the client.
We also share that same philosophy for the family caregivers, which is why we are always encouraging families to participate in our Live Well curriculum and listen in on our Caregiver Connections training that we provide monthly to our care staff.
The FCP Live-In Caregiver Hiring Standards
FCP Live-In recruits nationally to attract premium candidates that meet and exceed our caregiver hiring standards. From Nursing Assistant, Personal Care Attendant and/or Home Health Aide certification to professional caregiving experience, we make sure we hire people with experience. We also have caregivers take a personality survey and assessment and engage in multiple interview processes so the client receives the best possible care from an FCP Live-In caregiver.
Nursing Assistant, Personal Care Attendant and/or Home Health Aide certification and professional caregiving experience
We require all candidates to be a Certified Nursing Assistant, Personal Care Attendant and/or Home Health Aide in order to be considered for a position with our company. Candidates are also required to have a minimum of two years of professional experience working in a healthcare facility or assisted living facility, or for a visiting nurse, hospice, or another professional in-home caregiving service.
Personality Survey and Assessment
Along with those requirements, candidates are required to take a personality survey that was developed by an outside company that specializes in job classification and personality assessments.
We use the survey to determine:
- The most prevalent personality characteristics of a candidate
- If the candidate meets the benchmarks of what we require of our team members in the caregiving role
- If the candidate is an appropriate match for the live-in care model.
All of these criteria must be met before coming on board with us or they will not be considered.
3-tiered interview process
The candidates undergo a three-tiered interview process. In the first tier, candidates meet with a recruiter and operations director. In the second tier, candidates are required to go through a skills assessment. In the third tier, candidates receive eight hours of training on their first day. During the training, we observe the candidates’ professionalism, on-the-job comprehension skills, teamwork, and attitude.
The FCP Live-In Caregiving Role and Training Program
Along with competitive pay, benefits, bonuses and incentive packages, FCP Live-In provides state-of-the-art training for all employees. We understand that our agency provides a very important service at a time when families are going through a crisis. Emotions can be high and our clients may be facing some of the most challenging health moments of their lives. To ensure that our caregivers can provide the support our clients need, we require candidates to have certification as either a Certified Nursing Assistant (CNA), Home Health Aide (HHA), or a Patient Care Assistant (PCA) with 2+ years of professional experience, and are required to undergo national and state-level background checks, and reference checks. In addition, candidates must also take a personality survey to determine appropriateness for live-in caregiving
Alzheimer’s and dementia education and training
At FCP Live-In, we recognize that in order to successfully care for those individuals challenged with dementia, we need our staff thoroughly educated in the disease process, the behaviors of those with dementia, and the most effective techniques to provide care. We have made a commitment to training all staff in our organization with the Alzheimer’s Association’s Habilitation approach to dementia care. We use the “Caring for People Alzheimer’s Disease” program created by the Alzheimer’s Association’s Massachusetts/New Hampshire Chapter.
We also ensure that all of our caregivers have an extensive understanding of how to manage the conditions of one of the largest segments of our client population… those with dementia. About 90% of our customer base has Alzheimer’s or some other form of dementia.
The statistics reported from The Alzheimer’s Association reports are that 1 in 2 people over 85 years old have Alzheimer’s disease. Families are often coming to us because their loved one has been diagnosed with this disease and can no longer safely live on their own.
We often work with the Alzheimer’s Associations to provide education about our “Holistic Stress Management Program” and we also have a Continuing Education Units program for nurses and social workers
Holistic Wellness and Stress Management Training Program
Our agency staff is sensitive to our clients’ needs and emotions that are being caused by life-altering disease processes. that are life-altering. We understand that while caring for others, our caregiver staff may experience stress. this too can also cause a stressful impact on our caregiving staff, while providing care too. With that in mind, we have developed a system to monitor our staff and make sure that they are avoiding caregiver burnout. We also provide a unique Holistic Wellness and Stress Management Training Program that encompasses our caregivers’ needs and also gives them techniques for managing client stress and anxiety.
Educational in-services for staff and families called, “Caregiver Connections”
FCP Live-In has ongoing educational in-services for our care staff and families which is called “Caregiver Connections.” See below for an example of one of our “Caregiver Connections” training and an attachment for the quiz that all care staff is required to take and submit to our field supervisors. We also have a “Live Well” Monthly program that is published to help assist the care staff to incorporate all aspects of purposeful engagement while meeting the different needs areas for our clients. Please see the attachment for December’s Live Well Program.
Caregiver Recognition Programs
FCP Live-In has also instituted a Caregiver of the Month Rewards and Recognition Program. Those recognized are chosen based on providing excellent customer care and service, contributing creative and innovative ideas, and contributing valuable energy to FCP Live-In. Staff are also recognized for years of service.Follow Us or Share this page: